About the project

The Australian Competition & Consumer Commission (ACCC) mandated that all banks and foreign exchange providers need to be transparent to customers on all applicable fees when calculating sending money overseas. This was part of their Best Practice Guidelines with a hard compliance deadline of 29th March 2022.

We redesigned the currency converter to incorporate these fees and better suit the mental model when customers are sending money overseas.

The team
Experience designer (me), visual designer, 2 UX researchers

Platform
Web

My role

I was the experience designer and collaborated really closely with the visual designer and researchers to work through the end to end process. I created user flows, wirefames, wrote research briefs, built prototypes, created design documentation on Confluence and was the main design stakeholder.

We worked within a cross functional team with a PO, developers, testers and closely with stakeholders from financial markets and global transaction services.